FAQs

Our dedicated moving specialists are ready to assist you with any questions or concerns from 7:00 am to 5:00 pm, all year round. Feel free to contact us via phone or email during these hours.

We offer several payment options for your convenience. You can choose to pay using a credit or debit card, cash, or check at the completion of your move.

While our trained staff can handle every aspect of your move, there are several ways you can help expedite the process and potentially reduce costs. Consider labeling boxes clearly with their intended room, marking fragile items, disassembling furniture if possible, reserving parking spots for our vehicles, securing elevator access in multi-story buildings, separating items to be moved from those staying behind, and packing small loose items in trash bags for easy transport. These steps can significantly improve the efficiency of your move.

Yes, our team is equipped with the necessary tools and expertise to disassemble and reassemble all types of household furniture. We're well-versed in handling items that may need to be taken apart to fit through doorways or navigate tight spaces, ensuring a smooth moving process.

High-value items are those worth more than $100 per pound. We kindly ask that you inform our moving experts about any such items in advance, allowing us to take extra precautions for their safe transport. For smaller high-value items like jewelry or figurines, we recommend you consider transporting them personally in your own vehicle for added security.

Visit www.protectyourmove.gov.

Visit www.protectyourmove.gov.

Visit http://li-public.fmcsa.dot.gov and select “Continue.” Select “Carrier Search” in the drop down box and hit “Go”. You can also call (800) 832-5660 for more information.

Visit http://www.stb.gov or call the Surface Transportation Board at (202) 245-0238.

Visit http://www.stb.gov or call the Surface Transportation Board at (202) 245-0238.

Visit www.protectyourmove.gov or call 1-888-DOT-SAFT (1-888-368-7238) Monday -Friday between the hours of 9:00 a.m. to 9:00 p.m. EST.

Yes. State attorneys general and consumer affairs agencies are responsible for pursuing suspected moving fraud.

Visit www.protectyourmove.gov and www.moving.org.

A written estimate, the "Ready to Move" brochure, either as a copy or as a hyperlink to the publication on the mover’s website or the FMCSA website, information about the mover’s arbitration program, written notice about access to the mover’s tariff, the process for handling claims, and the booklet Your Rights and Responsibilities When You Move, either as a copy or as a hyperlink to the publication.

(1) Go to http://li-public.fmcsa.dot.gov, (2) Scroll to the bottom of the page and click on CONTINUE, (3) At the top of the screen click on CHOOSE MENU OPTION, for the drop down box and select CARRIER SEARCH, then press GO, (4) Type in the USDOT or MC number for the motor carrier, (5) Click on HTML, (6) Scroll to the bottom of the page, see BLANKET COMPANY, and click on the link. (7) You will see a list of process agents by state. Locate the process agent for your State.

If you are unable to accept delivery before the first day of the delivery spread, then your mover may place your shipment in storage in a warehouse located in proximity to the destination. If your mover exercises this option, your mover must immediately notify you of the name and address of the warehouse where your mover places your shipment. Your mover has full responsibility for the charges for re-delivery, handling, and storage until it makes the final delivery.

When your shipment is delivered you will be expected to pay either: 100 percent of the charges on your binding estimate, or 110 percent of the charges on your non-binding estimate. You will also be requested to pay the charges for any services that you requested (for example, waiting time, an extra pickup or delivery, storage) after the contract with your mover was executed that were not included in the estimate, and any charges for services performed in conjunction with impracticable operations, not to exceed 15 percent of all other charges due at delivery. Your mover will bill you after your shipment is delivered for any remaining services.

Your mover must obtain weight tickets if your shipment is moving under a non-binding estimate. Each time your shipment is weighed, a separate weight ticket must be obtained and signed by the weigh master. If both weighings are performed on the same scale, one weight ticket may be used to record both weighing's. The weight tickets must be presented with the invoice. Each weight ticket must contain the following six items: (1) The complete name and location of the scale. (2) The date of each weighing. (3) The identification of the weight entries as being the tare, gross, or net weights. (4) The company or mover identification of the vehicle. (5) The last name of the individual shipper as it appears on the bill of lading. (6) The mover’s shipment registration or bill of lading number.

Your mover must prepare an inventory of your shipment. This is usually done at the time the mover loads your shipment. The mover is required to list any damage or unusual wear to any items. The purpose is to make a record of the existence and condition of each item before it is moved. After completing the inventory, both you and the mover must sign each page of the inventory. It is important that before signing you make sure the inventory lists every item in your shipment and that entries regarding the condition of each item are correct. You have the right to note any disagreement. When your shipment is delivered, if an item is missing or damaged, your ability to recover from the mover for any loss or damage may depend on the notations made on this form. The mover will give you a copy of each page of the inventory. Attach the complete inventory to your copy of the bill of lading. It is your receipt for the shipment. At the time your shipment is delivered, it is your responsibility to check the items delivered against the items listed on your inventory. If new damage is discovered, make a record of it on the inventory form. Call the damage to the attention of the mover and request that a record of the damage is made on the mover’s copy of the inventory. After the complete shipment is unloaded, the mover will request that you sign the mover’s copy of the inventory to show that you received the items listed. Do not sign until you have assured yourself that it is accurate and that proper notations have been entered regarding any missing or damaged items. Movers are prohibited from having you sign documents that release the mover from all liability for loss or damage to the shipment in exchange for delivery.